VOANS Impact Report – FY25
Dear Partners, Supporters, and VOANS Community,
I’m proud to reflect on the remarkable work of our Volunteers of America National Services (VOANS) team in fiscal year 2025 — especially as we continued to implement our sustainability plan, develop our strategic plan, and make fiscally responsible decisions that will help solidify our future as an organization. Our achievements over the past year are evidence of VOANS’ resilience and the entire team’s persistence and dedication to our mission of positively impacting the lives of individuals through affordable housing and compassionate care.
Although the work continues as we press forward with dedication to improving VOANS for our workforce and those we serve, we’re also reflecting on some of the major milestones and achievements of the past year:
- The groundbreaking of The Culbreath – a $96.7 million property that will provide 364 quality affordable housing units for seniors in Dallas
- Four skilled nursing care centers named Best Nursing Homes by U.S. News & World Report
- The grand re-opening of Clear Bay Terrace and Creekside Manor I & II in Florida, after both properties experienced significant rehabilitations
- The official grand opening of two centers of Program of All-inclusive Care for the Elderly (PACE) in Northern Kentucky and Maryland
- The grand opening of Paloma Garden – a 125-unit affordable housing community for seniors age 62 and older
- The premiere of our brand story video Transforming Lives through Healthcare and Housing, which highlights who we are and amplifies the impact on the communities we serve
Every milestone, recognition, or achievement is the result of a dedicated and passionate workforce, fierce supporters, and mission aligned partner organizations that welcome every opportunity to do this work and change lives every day.
For VOANS, fiscal year 2026 means remaining committed to accountability, fiscal responsibility, and overall organizational improvements that will serve as a foundation for a successful future. We will continue to refer to our FY2025-2027 Strategic Plan to remind us of our goals and our collective mission.
Thank you for your support, partnership, and dedication to providing much needed housing and healthcare options to communities across the country.
With gratitude,
David Nisivoccia
Executive Vice President & Chief Operating Officer
Who We Are
Our History
Volunteers of America National Services (VOANS) is a subsidiary of Volunteers of America, Inc. (VOA), one of the nation’s largest faith-based human services organizations. VOA was founded in 1896 by social reformers Ballington and Maud Booth with the mission to reach, uplift and serve those in need. The founding mission continues to be fulfilled today. From unhoused veterans to seniors and families in need to at-risk youth, men and women returning from prison, and those recovering from addiction, VOA is transforming lives by improving the health, happiness, and stability of communities across the nation.
VOANS was established to provide quality affordable housing and healthcare services to further support people facing challenges due to income, age, and physical or mental disability, with a specific focus on seniors. VOANS is one of the few organizations with a proven track record for providing compassionate, service-enriched housing, nursing care, assisted living, and the Program for All-Inclusive Care for the Elderly (PACE).
Our Mission
We positively impact the lives of individuals through affordable housing and compassionate care.
Our Vision
Communities where everyone has the housing and
services they need to flourish where they live.
Strategic Priorities
Our pillars serve as our priorities and provide direction on how we intend to achieve our vision.
- Building a Financial Foundation for Resilience and Growth
- Investing in our Values-Driven Workforce – the Foundation of our Mission
- Expanding Resident- and Community-Centered Solutions in Select Markets for Smart, Sustainable Mission Growth
- Multiplying Impact Through Strategic Partnerships with VOA Affiliates and Mission-Driven Organizations
FY 2025: The People Behind Our Impact
1,845 Employees
243 Properties
14,153 Units
Serving People In…
37 States and Puerto Rico
76.8% Seniors
23.2% Families
7% Veterans & People with Disabilities
88 average NSPIRE* score
for the VOANS housing portfolio.
*National Standards for the Physical Inspection of Real Estate
85% of our residents
feel safe in their communities.
88% of our residents
Would recommend their community to a family member or friend.
92% of our residents
Feel we meet or exceed their expectations of respecting their dignity.
90% of our residents
are willing to recommend their service coordinator to others.
88% of our residents
believe the property has a positive reputation in the community.
Program of All-Inclusive Care for the Elderly (PACE)
Colorado, since 2008
Delta and Montrose counties
North Carolina, since 2013
Wake, Durham, and a portion of Granville counties
Michigan, since 2015
Ingham, Eaton, and Clinton counties, and portions of Shiawassee and Jackson counties
Kentucky, since 2023
Jefferson County
Jefferson County, Kentucky, since 2024
Jefferson County
Northern Kentucky, since 2024
Boone, Campbell, Kenton, Gallatin, Carrol, Owen, Grant, and Pendleton counties
Maryland, since 2025
Prince George’s County
Florida, opening in 2026
Leon, Gadsden, Wakulla, and Jefferson counties
FY25-27 Strategic Plan
Over the past few years, VOANS has weathered through the COVID-19 pandemic, workforce challenges, and increasing costs that continue to impact our nation. Recognizing these challenges, our overarching theme for the FY25-27 strategic plan is Renewal – our dedication to revitalizing our approach and reinvigorating our mission in the face of evolving challenges and opportunities.
The concept of Renewal embodies our commitment to refreshing and aligning VOANS around a mission that enhances the VOA Healthy Communities for All vision. It signifies our determination to reimagine the link between health, housing, and human services; embrace new technologies; and leverage the diversity of our programs and services to find innovative approaches that expand our positive impact.
Over the next few years, we will move forward with the spirit of Renewal. VOANS will continue to be a trailblazer in the healthcare and social services landscape, leveraging our unique strengths to make a meaningful impact on the well-being of the communities we serve.
End-of-Year Revenue and Equity
$471 Million total Revenue
50% Healthcare
6% Development/Management/Ownership
44% Housing Properties
$235 Million
Total Healthcare Revenue & Equity
$236 Million
Total Housing Revenue & Equity
87%
of organizational expenses go
directly toward program activities
Impact Stories
Mr. Tom’s Story: Healing through Music, Care, and Joy
Affectionately known by everyone as “Mr. Tom,” this spirited gentlemen brought more than just medical records when he first walked through the doors of the Senior CommUnity Care of Jefferson County PACE Center (Kentucky) — he brought music, joy, and a presence that’s hard to forget.
Mr. Tom lives with his daughter. Before he joined PACE, Mr. Tom’s daughter managed his many required appointments, medications, and follow-ups related to his complex health condition. His medical journey was anything but easy. Because he was fragile in health and facing several obstacles, his daughter often bore the weight of caregiving alone.
But everything started to shift the day Mr. Tom became a PACE participant. From the very beginning, Mr. Tom lit up the PACE Center with his energy. A natural entertainer, he wowed the crowd daily with his music, quickly becoming a favorite among both participants and staff. He now attends the PACE Center five days a week, where all of his appointments, diagnostic tests, and transportation needs are carefully coordinated — relieving his daughter of some of those duties and giving her the chance to enjoy her life again.
“I’ve got my problems,” Mr. Tom admits, “but since I’ve been with PACE, I don’t even think about them. I’m just happy.”
Mr. Tom is especially fond of the activities assistant who helps keep his days filled with purpose and fun. Whether it’s singing, socializing, or just soaking in the energy of the center, he’s found a second home at PACE — one that gives him both joy and peace of mind.
For Mr. Tom, healing has come not only through medicine, but through music, laughter, and the knowledge that he – and his daughter – are no longer in this alone.
“I’ve got my problems, but since I’ve been with PACE, I don’t even think about them. I’m just happy.”
Mr. Tom | Jefferson County, Kentucky PACE Participant
Impact Stories
Seniors Find a New Home at Paloma Garden in Colorado
Colorado Springs is now home to Paloma Garden, a new 125-unit affordable housing community for seniors age 62 and older. VOANS hosted the official ribbon cutting ceremony in May 2025 where City of Colorado Springs and State of Colorado officials were in attendance, as well as financial partners including First Bank, Enterprise, Colorado Housing & Finance Authority, and El Paso County Housing Authority.
The redevelopment, which formerly housed the Laurel Manor Care Center, was funded by an allocation of tax credits from the Colorado Housing and Finance Authority (CHFA) and equity from Enterprise Partners. First Bank, the Division of Housing (DOH), and El Paso County provided loans to support the development. Paloma Garden was planned in response to the rising demand for affordable housing in Colorado Springs, especially among marginalized communities like senior citizens and the disabled.
The development was a combination of renovation and new build. the renovation upgrades included new windows, energy efficient plumbing, light fixtures, and updated common areas. The new build features in unit washers and dryers, walk-in showers, and beautiful new kitchens and bathrooms. The development offers one- and two-bedroom units serving the 30-60% Area Median Income (AMI) range which is $585-$1,404.
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