PACE Impact Report – FY25

Dear Partners, Stakeholders, and Friends,

Eric Nilsen

Regional VP, PACE Operations

It is with great pride and gratitude that I present this year’s PACE Impact Report, reflecting on a transformative period for the Volunteers of America National Services PACE programs and for the seniors and families we serve.

This past fiscal year has been marked by significant growth and achievement as we’ve worked tirelessly to fulfill our mission of providing comprehensive, community-based care that enables older adults to live independently and with dignity in their own homes. Our progress represents not just organizational milestones, but real lives changed, families supported, and communities strengthened.

I’m pleased to share that we’ve opened three new PACE programs this fiscal year — one in Maryland, one in Louisville, and another in Northern Kentucky. These centers are more than buildings; they are gateways to quality care, community connection, and hope for hundreds of seniors who might otherwise face institutionalization. Additionally, we’re working toward expanding our footprint into Florida in 2026, bringing the proven PACE model to even more communities where it’s desperately needed.

Throughout this year, we’ve remained steadfast advocates for our participants, working at every level to ensure that seniors who require comprehensive care have access to the support they need while remaining safely in their homes and the communities they love. This advocacy work is at the heart of what we do, and it continues to drive our daily decisions and long-term strategy.

As you review this report, you’ll see the faces and stories behind our numbers – individuals whose lives have been transformed by the PACE model and staff members who are dedicated to providing the best care in communities across the country. I invite you to celebrate these achievements with us and to join us as we look toward continued growth and impact in the year ahead.

With gratitude,

Eric Nilsen

Who We Are

Shared Humanity and the Table of Wisdom: A Creative Narrative

by Steven A., SCCNC Participant

At the heart of the senior community center–where time dances in slow, reflective rhythm–a grand assembly gathers daily. It’s the Table of Wisdom, a place where voices, though sometimes frail, resonate with the depth of life lived.

The Gathering

From all walks of life, they come. Some guided by the gentle hands of caregivers, others wheeling themselves with dignified determination. Some faces hold a silent, foggy gaze, while others sparkle with tales yet untold. Together, they wait for lunch— an ordinary moment, made extraordinary by their presence.

The Chronicles of Ages

Each wrinkle, a chapter. Each sigh, a sentence. Each smile, an unwritten verse.

The Narratives Unfold

There’s Deborah, whose hands once cradled the sweet weight of newborns, now tremble gently with age. She remembers the scent of her garden, the laughter of children, the sorrow of goodbyes. Next to her, Bill, who fought battles far and wide, now fights the quiet war within his mind. His stories of valor, now snippets of memories, still echo with courage and hope. And there’s Betty, who speaks of a love that endured through decades, of letters written and hands held. Her voice, though soft, carries the strength of a heart that has loved deeply and truly.

Community of Stories

As lunch is served, conversations bloom. They speak of childhoods spent in different lands, of marriages that spanned oceans and decades. Each tale, a precious thread int he tapestry of time.

The Silent Wisdom

For those who can no longer voice their thoughts, their eyes speak volumes. The aged faces, like ancient tomes, reveal stories of resilience and grace. Every lined forehead and weary expression whispers secrets of the past, lessons learned, and legacies left.

A Symphony of Cultures

Their stories are not just personal but cultural treasures embodying hopes, loves, and faiths from every corner of the globe. Each narrative, whether spoken or silent, adds to the rich mosaic of human experience, connecting a generational thread of shared humanity.

PACE National Overview

The average age of participants is 76.

94% Live in the community

21,918 Meals Served

164 PACE Organizations

82% participants are dually eligible for Medicaid and Medicare

17% participants are Medicaid-only

.83% participants pay a premium (Medicare-only and other)

In Medicare, payments to PACE organizations are equivalent to the predicted costs
for a comparable population to receive services through the fee-for-service program.

Participant Satisfaction FY2024

Grand Opening: Senior CommUnity Care of Maryland

May 2025 marked the official opening of Senior CommUnity Care of Maryland PACE, a new chapter in providing high-quality, compassionate care to older adults in our region. This milestone represents our commitment to serving the community with dignity, respect, and support.

We extend our gratitude to our partners at CCI Health Services, Volunteers of America Chesapeake & Carolinas for their collaboration and belief in this vision.